Privacy Policy

Last updated: 3 July 2026

Word Weaver (ABN 43 570 428 430) (“we”, “us”, “our”) is committed to protecting the privacy of the people we deal with. This policy explains how we collect, hold, use and disclose personal information, consistent with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We collect personal information that you provide to us directly, including your name, email address, telephone number, organisation and the content of your enquiry when you use the contact forms on this website, subscribe to our mailing list, register for a workshop or event, purchase a product or resource, or engage us to provide services.

We also collect limited technical information automatically when you visit this website, including your IP address, browser type, pages visited and referring site, through cookies and analytics services described below.

How we use your information

We use personal information to respond to enquiries, provide our services, process purchases, deliver workshops and events, send communications you have subscribed to, improve this website, and meet our legal and professional obligations. We do not sell personal information, and we do not use it for purposes unrelated to those above without your consent.

Marketing communications

If you subscribe to our mailing list, we will send you occasional updates and resources. Every message includes an unsubscribe link, and you can opt out at any time. Our email communications are managed through Mailchimp, whose servers may be located outside Australia; Mailchimp’s privacy policy is available at mailchimp.com/legal/privacy.

Cookies and analytics

This website uses cookies to support its operation and Google Analytics to understand how visitors use the site. Analytics data is aggregated and does not identify you personally. You can disable cookies in your browser settings, though some site features may not function fully as a result.

Disclosure

We disclose personal information only to service providers who support the operation of our business (such as website hosting, email and payment processing), where required or authorised by law, or with your consent. Some service providers store data outside Australia; where this occurs we take reasonable steps to ensure your information is handled consistently with Australian privacy law.

Client confidentiality

Information provided to us in the course of a consulting engagement is treated as confidential and is handled in accordance with our Terms of Trade and any confidentiality obligations agreed with the client, in addition to this policy.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, and to destroy or de-identify information we no longer need.

Access, correction and complaints

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us at hello@wordweaver.com.au. If you have a concern about how we have handled your personal information, please contact us first and we will respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page.

Contact

Word Weaver
Email: hello@wordweaver.com.au
Phone: 0412 021 250